Refund & Cancellation Policy
This policy explains how subscriptions for DoseLoop work, how to cancel, and when refunds may be available. DoseLoop is operated by Muhammad Ali. Payments are processed by RevenueCat and Paddle (or their payment partners).
1. Subscriptions
Paid plans renew automatically each month until you cancel. Current standard pricing (USD, monthly billing):
- DoseLoop Premium — $10 / month
- DoseLoop Premium Plus — $18 / month
Full plan features are listed on the public pricing page and in the in-app paywall before purchase. Taxes may apply and will be calculated at checkout. No free trial or introductory discount is currently offered.
2. How to cancel
You may cancel at any time to stop future renewals:
- In the DoseLoop app, open the subscription / paywall screen and choose Manage Subscription (customer portal), or
- Use the subscription management link in your purchase receipt email from Paddle / the payment provider, or
- Email doseloopai@gmail.com with the email used for purchase and we will help you cancel.
Cancellation takes effect at the end of the current paid period unless the payment provider states otherwise. You keep premium access until that period ends.
3. Refunds
Because DoseLoop is a digital subscription that unlocks immediately, purchases are generally non-refundable once access has been granted.
We may, at our discretion, issue a refund or credit if:
- You request a refund within 7 days of the initial charge and can show a clear billing error or duplicate charge; or
- You were charged after a valid cancellation that should have blocked renewal; or
- Local consumer law in your country requires a refund (in which case those rights apply).
Refund requests should be sent to doseloopai@gmail.com with: the purchase email, approximate purchase date, amount, and reason. Approved refunds are processed through Paddle / the original payment method and may take several business days to appear.
4. Charge disputes
Please contact us first so we can resolve billing issues quickly. Filing a chargeback without contacting us may delay restoration of your account while the dispute is reviewed.
5. Free plan
The free plan does not require payment. Deleting app data or closing your account does not by itself cancel an active paid subscription — cancel via Manage Subscription or email as described above.
6. Changes
We may update this policy. The “Last updated” date will change when we do. Related documents: Terms of Service and Privacy Policy.
7. Contact
Muhammad Ali · DoseLoop · doseloopai@gmail.com · https://doseloop.online